Shipping
Japan Zone Store ships to virtually any address in the world. All goods are carefully packaged and sent using Japan Post's Express Mail Service (EMS) or Airmail. We recommend using the highly efficient and speedy EMS, which includes insurance for items valued up to ¥20,000, and provides you with a "track and trace" number. This allows you to track your deliveries in English from Japan to their destination on the Japan Post website (http://www.post.japanpost.jp/english/index.html).
Delivery times are normally 2-4 business days for EMS and 4-10 days for Airmail, though this may vary according to the country shipped to, Japanese national holidays, and local customs delays.
Almost every order and every combination of products requires different packaging. We aim to keep the final packed weight as low as possible while providing protection for your items. We endeavor to ensure that our automated shipping calculations are as accurate as possible, but if there is a significant difference between your estimated shipping cost and the the final cost based on the packed weight, we will be happy to refund the difference.
See the Japan Post page for the current EMS and Airmail rates to various countries and regions. Shipping costs are not included in the cost of an item unless stated otherwise. Shipping options, if available, will
be provided to you before completing your checkout.
Japan Zone Store will not be responsible for delays, damages, open/broken or lost packages shipped by regular airmail. We can cooperate with a claim only in the case of orders shipped by EMS.
Many companies have a policy of not shipping to a Post Office Box, for a variety of reasons including avoiding fraud and the fact that PO boxes can lead to a lot of complicated hassle. Japan Store will ship to a PO box but we do not take responsibility for any packages lost or delayed as a result.
Customs Duties
All international orders are subject to any applicable Customs duties and associated assessments and fees. This remains entirely the responsibility of the purchaser. Japan Zone Store is NOT responsible for packages held or denied by Customs in any destination country. The customer is responsible for the full order price and shipping costs should any package be held or denied by Customs. Should you refuse the package because of duty fees that may be associated with it, or for any other reason, you are responsible for the full order price and shipping costs for the order. Please contact your customs office for information about additional fees.
Returns/Exchange Policy
If for any reason you are unhappy with your purchase due to error on our part, or if the item is
damaged or faulty, please return it to us in its original condition within 30 days of the date on
the postmark. We will issue a replacement where possible and refund your shipping cost. If a replacement is not possible, we
will give a full refund of the price you paid for the item.
In the event of your having to return an item for reasons other than damage, please contact us
first for clarification. If we agree to accept the item, please pack it
securely and add a slip of paper in the package including your name and contact details. Note: in
the event of such a return, the item must be returned in the same condition that it was when it
was originally sent. If the item has been damaged, a refund will not be made under any circumstances.
If the item is in the same condition as when shipped but the packaging is damaged, there will be a
minimum $15 re-stocking fee. If an item is sold with batteries included, the cost of replacing them will be deducted from any refund.
Return shipping costs are the responsibility of the customer.
Please send return or exchange items to this address:
Japan-Zone.com
SunMate 5A, Uchikoshi 109
Nagakutecho, Aichi-gun
Aichi-ken 480-1152
Japan
Tel/Fax: (+81) 0561-63-0399
If an item is returned to us due to the fact that the shipping address supplied at the time of
purchase was incorrect or no longer valid or no one was home at the time of delivery, we will resend
the item but all further shipping costs are the responsibility of the customer. The same policy holds
true in the event of a clothing or footwear item, etc., that does not fit but was shipped as
ordered by the customer. Always double-check the sizes as noted on the site. For information
on choosing a Japanese footwear size, see our size comparison charts.
For further information on our Returns Policy please use our contact form. |
