This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Welcome to the new-look store! Due to ongoing Covid restrictions, Japan Post is still not accepting airmail packages. So we can’t offer free or economy shipping and have to rely on express/courier services (EMS, DHL).

Privacy Notice

Established: April 1, 2006
Updated: May 11, 2018 (hereinafter called the Company) pays utmost attention to the protection of your personal information. What follows is the Company's policy to treat personal information in all of our online media.

  1. Purposes of Use of Personal Information
  2. Information Disclosure and Sharing with a Third Party
  3. Management of Personal Information
  4. Editing and Deletion of Personal Information
  5. Use of Cookies, Web Beacons, and IP Addresses
  6. Google Analytics Advertising Features
  7. Revision of Privacy Policy
  8. Contact

1. Purposes of Use of Personal Information

The Company uses your personal information for the following purposes and if we are to use your personal information otherwise, we will seek your consent on a personal basis. The purposes are to:

Online Shops

  • Confirm and fulfil your purchase orders for products or services
  • Charge for products and services you purchased and confirm your payment
  • Provide after-sales services, such as responding to your inquiries about products purchased
  • Provide information about the Company's and suppliers' products, services, and campaigns
  • Compile statistical information

E-Mail Newsletters

  • Distribute e-mail newsletters requested by users
  • Provide information about the Company's and advertisers' products, services, and campaigns which seem to be useful for users


  • Survey the use of, and users' comments on, services provided by the Company and other corporations or organizations


  • Provide the Company's services requested by users
  • Send certain communications from the Company to users
  • Send presents or rewards to users
  • As a reference in compiling statistical information about the users of the Company web site

(This information may be used for detailing the Company's services to advertisers or other third parties or for other legitimate purposes. However, the statistical information does not include information that identifies individual users.)

2. Information Disclosure and Sharing with a Third Party

The Company does not disclose or provide personal information to a third party unless:

  • The user approves the disclosure or sharing
  • The user consigns handling of the whole or a part of the personal information to the Company within the limit for attaining the above-described purposes
  • Disclosure or sharing is judged to be necessary for protection of rights, assets, or services of the Company and users
  • Information is disclosed in an anonymous form
  • Disclosure is required by laws and regulations

3. Management of Personal Information

The Company manages your personal information strictly and in a safe environment under supervision of the management representative.

Information about Credit Cards

Please feel free to contact us (se below) with questions or claims related to credit card payments. But please not that, to ensure safer settlement and faster customer support, the Company processes all credit-card transactions through the Paypal or Sage Pay system. Therefore the Company neither stores credit card details nor shares customer details with any 3rd parties.

4. Editing and Deletion of Personal Information

If you want to edit or delete the personal information you registered in the Company's web site, we will promptly meet your request according to the predetermined procedures. Please contact us at the address below.

To prevent leaks of personal information, we will edit or delete your personal information within a reasonable period only when it is confirmed that the request was made by yourself.

Unsubscribing from Newsletters

You can login to your account and automatically and at any time unsubscribe from e-mail newsletters to which you have subscribed.

5. Use of Cookies, Web Beacons, and IP Addresses


The Company web site uses cookies in some pages for users' operability and convenience. You can accept or reject the use of cookies or delete cookies on your web browser, though we recommend you to set cookies for better utilization of the Company's services.

Web Beacons

In HTML-form newsletters the Company distributes, web beacons are used for statistically tabulating users' accesses. We may publicize statistically processed collective data obtained from web beacons. Such data do not contain information that can be associated with individual users.

IP Addresses

The Company uses your IP addresses recorded on web logs mainly to find the causes of problems that occurred in web servers and solve them, and to manage the web site.

6. Google Analytics Advertising Features

Google Analytics Advertising Features allow the Company to enable features in Analytics that aren't available through standard implementations. Advertising features include:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers

By enabling the Advertising Features, the Company enables Google Analytics to collect data about website traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation.

Users can opt-out of the Google Analytics Advertising Features used by the Company by such means as the Google Analytics Opt-out Browser Add-on or the NAI's consumer opt-out.

7. Revision of Privacy Policy

When significant changes are to be made in this policy, we will notify you here in the Privacy Policy.

This policy was updated on May 11, 2018 in keeping with the EU General Data Protection Regulation (GDPR)

8. Contact

If you have any questions about the protection of personal information, please contact the office shown below or use our contact form.
7 Arundel House, Clarence Road
Tunbridge Wells, Kent TN1 1HG
United Kingdom
Tel: 020-3289-9276

(Office hours: 9AM-1PM, 2PM-5PM GMT, excluding Saturdays, Sundays, national holidays, and company summer and winter holidays)

Use coupon code WELCOME10 for 10% off your first order.