Refund policy

 

Can I return or exchange my item(s)?

Yes, you can! Particularly when buying footwear, there is always a chance that you'll get the wrong size. If you do, please see the following:

• First of all contact us to let us know you want to exchange or return your order. Please include your order number.
• Once we have agreed to an exchange or refund, post your item(s) back to the address below within 90 days of the original order date. As long as it reaches us intact and in its original packaging, we'll send you a replacement, or a refund if a replacement isn't possible.
• If the returned item reaches us damaged or showing signs of wear, or if the packaging is damaged, the amount of any refund will be at our discretion, but there will be a minimum 20% or $15 re-stocking fee.
• If an item is returned to us due to an incorrect shipping address or failed delivery, we will resend the item but all further shipping costs are the responsibility of the customer.
• If an item does not fit but was shipped as ordered by the customer, we will exchange the item but all further shipping costs are the responsibility of the customer. Always double-check the sizes as noted on the site. For information on choosing a Japanese footwear size, see our size comparison charts.
• Return shipping costs are the responsibility of the customer. When we receive the returned item(s) for exchange we will let you know the shipping cost and ask you to pay this amount to our PayPal account. We can issue an invoice via PayPal if required. Once the payment has cleared we will ship the exchange item(s) to you.
• If the problem is due to an error on our part, we will of course issue a replacement where possible and refund your shipping cost. If a replacement is not possible, we will refund your payment in full.

Please send return or exchange items to this address:

Japan Store Returns
609-1 Hatanocho
Seto-shi
Aichi 489-0874
Japan

For further information on our Returns Policy please use our contact form.